Skip to content

🚚 Free Shipping Storewide – Limited Time Only! - Ends: at 11:59PM MST

🚚 Free Shipping Storewide - Ends: at 11:59PM

Cancellation Policy

Welcome to Mobility Queens!

We understand that sometimes plans change, and you may need to cancel an order. Here's everything you need to know about our cancellation policy:

🛑 Cancellation of Orders

You may cancel your order any time before it has been processed for shipment. Once an order has been processed and handed off to the carrier, it can no longer be canceled.

💳 Cancellation Fees

Held Orders (Backorders):
If you cancel a held/backordered item before it is restocked and shipped, a 5% cancellation fee will apply. This fee covers administrative and payment processing costs.

Shipped Orders:
If your order has already shipped and you wish to cancel it, you will be subject to our 30% restocking fee, which covers return processing and associated costs.

💰 Refund Process

Refunds will be issued to the original payment method used at checkout.
Please allow 7–10 business days for the refund to appear on your statement, depending on your financial institution’s processing times.

📝 How to Cancel an Order

To request a cancellation, contact our Customer Experience team as soon as possible with your order number and reason for cancellation.

🚫 Exceptions

  • Orders that have already been processed for shipment cannot be canceled. Please refer to our Return Policy if you'd like to return an item.

  • Certain items may have special cancellation terms listed on the product page or as part of a promotional offer.

📞 Contact Us

If you have any questions or need help canceling an order, reach out to us:

  • Email: sales@mobilityqueens.com

  • Phone: +1 (888) 984-7202

  • Address: 1603 Capitol Ave. Ste. 415 #467014, Cheyenne, WY 82001, United States

  • Live Chat: Available during business hours (Mon–Fri, 9am–5pm MST)

We’re committed to providing a smooth and transparent shopping experience, and we appreciate your understanding.

Thank you for choosing Mobility Queens for your mobility aid needs!

Shop By Category

View All

Blog posts

  • Explore the World of Mobility Scooters Your Ultimate Guide
    October 18, 2025

    Explore the World of Mobility Scooters: Your Ultimate Guide

    As our society becomes increasingly aware of the importance of mobility and independence, mobility scooters have surged in popularity. Designed for those who may struggle with traditional walking, these scooters offer not just a convenient means of transportation, but also a sense of freedom. With various types available, understanding the different types of mobility scooters can help you find the perfect fit for your needs. Whether you're searching for mobility scooters near me or exploring the latest options in the market, this comprehensive guide will walk you through everything you need to know.

    Read now
  • Top Tips for Maintaining Your Mobility Scooter
    October 17, 2025

    Top Tips for Maintaining Your Mobility Scooter

    Mobility scooters have become an essential part of everyday life for many individuals, especially seniors or people with disabilities. These scooters enhance independence by providing reliable transportation. To ensure longevity and peak performance of your mobility scooter, proper maintenance is key. In this comprehensive guide, we will cover essential tips and tricks for keeping your 3 wheel scooters, 3 wheel electric scooters, and other types of scooters operating smoothly. From battery care to parts inspection, we’ve got you covered!

    Read now
  • Essential Safety Tips for Mobility Scooters in Public
    October 16, 2025

    Essential Safety Tips for Mobility Scooters in Public

    Using mobility scooters can transform the way you navigate public spaces, offering increased independence and mobility. However, ensuring your safety and the safety of those around you is paramount. Whether you're riding a 3 wheel scooter for adults or an enclosed mobility scooter, understanding proper usage is crucial. Here we'll share essential safety tips to help you confidently operate your mobility scooter in public areas.

    Read now

Compare products

{"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

Select first item to compare

Select second item to compare

Select third item to compare

Compare