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Returns and Refunds Policy

📦 Returns & Refunds Policy

Welcome to Mobility Queens — where your satisfaction is our top priority.
We understand that sometimes a product may not meet your expectations. Our return policy is designed to be fair and transparent, ensuring a smooth experience while protecting both you and our team.

📝 General Return Rules

  • Return Window: Returns must be requested within 30 days of delivery.

  • Restocking Fee: A minimum 30% restocking fee applies to most returns, including refused shipments and incorrect address returns.

  • Product Condition: Returns are only accepted for unused, uninstalled products in original packaging (box, pallet, accessories, documentation).

  • Non-Returnable Items: We do not accept returns on:

    • Used or modified items

    • Items not in resalable condition

    • Items missing original packaging

    • Accessories such as filters, short kits, range hood extensions

  • Damaged Items: Must be reported within 24 hours of delivery. Include clear photos of any damage to expedite resolution.

🔁 Exchange Policy

  • Exchange Window: Requests must be made within 30 days of delivery.

  • Condition: Items must be unused and in original packaging.

  • Process:

    • Original item is returned and inspected

    • Refund is issued (less fees)

    • Customer places a new order for the replacement item

  • Fees: A 30% restocking fee still applies to exchanges.

💳 Refund Processing

Refunds are processed after we:

  • Receive the returned item(s)

  • Inspect for condition and eligibility

  • Approve the return

Refunds are issued to the original payment method and may take up to 72 hours to appear on your statement.

🚚 Starting a Return

To initiate a return, please:

  • Contact us at sales@mobilityqueens.com or +1 (888) 984-7202 (Mon–Fri, 9AM–5PM MST)

  • Provide your Order Number and reason for return

  • Our team will review your request and, if eligible, issue a Return Authorization (RA) Number

  • Carefully package the item with all original contents

  • Clearly label the package with your RA number

  • Ship to the return address provided by our team

  • Send us the tracking number to monitor the return

Note: Return shipping costs are your responsibility unless the product is defective or damaged.

🏠 Changing Shipping Address

To change your order’s shipping address:

  • Contact us immediately at sales@mobilityqueens.com or +1 (888) 984-7202

  • Provide your Order Number and new shipping details

  • Our team will confirm if the update is possible

  • A change fee may apply depending on carrier or order status

  • We’ll send a confirmation once the update is successful

❓ Frequently Asked Questions (FAQ)

Can I cancel my order?
Yes — if it hasn’t shipped yet. Otherwise, our standard return policy applies.

Do I have to pay for return shipping?
If the product is defective or damaged, we cover it. Otherwise, return shipping is your responsibility.

How do I get a return label?
If your return is approved, we’ll email you a return label to print and attach.

My refund hasn’t shown up yet — what should I do?
Check with your bank and credit card provider. If it still hasn’t posted after 7 business days, email us at sales@mobilityqueens.com.

📞 Need Help?

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Thank you for shopping at Mobility Queens!
Your trust means everything to us — and we're here to make your experience smooth and stress-free.

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