📦 Returns & Refunds Policy
Welcome to Mobility Queens — where your satisfaction is our top priority.
We understand that sometimes a product may not meet your expectations. Our return policy is designed to be fair and transparent, ensuring a smooth experience while protecting both you and our team.
📝 General Return Rules
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Return Window: Returns must be requested within 30 days of delivery.
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Restocking Fee: A minimum 30% restocking fee applies to most returns, including refused shipments and incorrect address returns.
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Product Condition: Returns are only accepted for unused, uninstalled products in original packaging (box, pallet, accessories, documentation).
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Non-Returnable Items: We do not accept returns on:
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Used or modified items
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Items not in resalable condition
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Items missing original packaging
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Accessories such as filters, short kits, range hood extensions
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Damaged Items: Must be reported within 24 hours of delivery. Include clear photos of any damage to expedite resolution.
🔁 Exchange Policy
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Exchange Window: Requests must be made within 30 days of delivery.
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Condition: Items must be unused and in original packaging.
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Process:
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Original item is returned and inspected
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Refund is issued (less fees)
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Customer places a new order for the replacement item
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Fees: A 30% restocking fee still applies to exchanges.
💳 Refund Processing
Refunds are processed after we:
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Receive the returned item(s)
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Inspect for condition and eligibility
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Approve the return
Refunds are issued to the original payment method and may take up to 72 hours to appear on your statement.
🚚 Starting a Return
To initiate a return, please:
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Contact us at sales@mobilityqueens.com or +1 (888) 984-7202 (Mon–Fri, 9AM–6PM EST
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Provide your Order Number and reason for return
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Our team will review your request and, if eligible, issue a Return Authorization (RA) Number
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Carefully package the item with all original contents
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Clearly label the package with your RA number
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Ship to the return address provided by our team
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Send us the tracking number to monitor the return
Note: Return shipping costs are your responsibility unless the product is defective or damaged.
🏠 Changing Shipping Address
To change your order’s shipping address:
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Contact us immediately at sales@mobilityqueens.com or +1 (888) 984-7202
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Provide your Order Number and new shipping details
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Our team will confirm if the update is possible
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A change fee may apply depending on carrier or order status
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We’ll send a confirmation once the update is successful
❓ Frequently Asked Questions (FAQ)
Can I cancel my order?
Yes — if it hasn’t shipped yet. Otherwise, our standard return policy applies.
Do I have to pay for return shipping?
If the product is defective or damaged, we cover it. Otherwise, return shipping is your responsibility.
How do I get a return label?
If your return is approved, we’ll email you a return label to print and attach.
My refund hasn’t shown up yet — what should I do?
Check with your bank and credit card provider. If it still hasn’t posted after 7 business days, email us at sales@mobilityqueens.com.
📞 Need Help?
We’re here for you!
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Email: sales@mobilityqueens.com
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Phone: +1 (888) 984-7202
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Live Chat: Mon–Fri, 9AM–6PM EST
Thank you for shopping at Mobility Queens!
Your trust means everything to us — and we're here to make your experience smooth and stress-free.
