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Payment Policy

💳 Payment Policy for Mobility Queens

Welcome to Mobility Queens! We're committed to giving you a seamless and secure shopping experience — starting with a smooth and transparent payment process.

✅ Accepted Payment Methods

We currently accept the following payment options:

  • Credit Cards: Visa, Mastercard, American Express, Discover

  • Debit Cards: All major debit cards with Visa or Mastercard logo

  • PayPal: Fast and secure checkout via your PayPal account

  • Shop Pay Installments: Split your purchase into 4 interest-free biweekly payments (if eligible)

🛍️ Order Processing

Authorization Hold:
When you place an order, an authorization hold is placed on your payment method to reserve the funds. This hold is not a charge and will only be captured once the order is processed for shipment.

Order Confirmation:
Once your order is successfully placed, you’ll receive a confirmation email detailing your order and payment method.

🔐 Payment Security

Secure Checkout:
Our checkout is protected with SSL encryption to ensure your personal and payment data is safe.

Fraud Prevention:
We use advanced tools and protocols to monitor and prevent fraudulent transactions.

🧾 Payment Authorization & Modifications

By submitting your order, you authorize Mobility Queens to charge your selected payment method for the full amount, including applicable taxes, fees, and shipping charges.
Once your order is placed, we cannot modify your payment details. If you need help, contact our Customer Support team.

💬 Payment Confirmation

After your payment is captured, you’ll receive a Payment Confirmation Email confirming that the transaction was completed.

❌ Order Cancellation Policy (Summary)

  • Orders can be canceled before processing/shipping

  • If the item has already shipped, cancellation is no longer possible — see our Return Policy.

  • Some cancellations may incur fees depending on timing (see below)

📦 Backorders & Held Orders

If your item is on backorder, we give you the option to:

  • Hold your order until the item is restocked

  • Or cancel without a fee before restocking occurs

Important Notes on Held Orders:

  • Payment is captured after a few days, even for backorders

  • If canceled before shipping, a 5% cancellation fee applies

  • If canceled after shipping, a 30% restocking fee applies

  • For any changes to a held/backordered item, please contact our support team

💬 Questions?

Our Customer Experience Team is here to help:

  • Email: sales@mobilityqueens.com

  • Phone: +1 (888) 984-7202

  • Address: 1603 Capitol Ave. Ste. 415 #467014, Cheyenne, WY 82001, United States

  • Live Chat: Mon–Fri, 9am–5pm MST

Thank you for trusting Mobility Queens for your mobility aid needs. We’re committed to delivering a smooth and transparent payment experience every step of the way.

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Blog posts

  • Explore the World of Mobility Scooters Your Ultimate Guide
    October 18, 2025

    Explore the World of Mobility Scooters: Your Ultimate Guide

    As our society becomes increasingly aware of the importance of mobility and independence, mobility scooters have surged in popularity. Designed for those who may struggle with traditional walking, these scooters offer not just a convenient means of transportation, but also a sense of freedom. With various types available, understanding the different types of mobility scooters can help you find the perfect fit for your needs. Whether you're searching for mobility scooters near me or exploring the latest options in the market, this comprehensive guide will walk you through everything you need to know.

    Read now
  • Top Tips for Maintaining Your Mobility Scooter
    October 17, 2025

    Top Tips for Maintaining Your Mobility Scooter

    Mobility scooters have become an essential part of everyday life for many individuals, especially seniors or people with disabilities. These scooters enhance independence by providing reliable transportation. To ensure longevity and peak performance of your mobility scooter, proper maintenance is key. In this comprehensive guide, we will cover essential tips and tricks for keeping your 3 wheel scooters, 3 wheel electric scooters, and other types of scooters operating smoothly. From battery care to parts inspection, we’ve got you covered!

    Read now
  • Essential Safety Tips for Mobility Scooters in Public
    October 16, 2025

    Essential Safety Tips for Mobility Scooters in Public

    Using mobility scooters can transform the way you navigate public spaces, offering increased independence and mobility. However, ensuring your safety and the safety of those around you is paramount. Whether you're riding a 3 wheel scooter for adults or an enclosed mobility scooter, understanding proper usage is crucial. Here we'll share essential safety tips to help you confidently operate your mobility scooter in public areas.

    Read now

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