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Payment Policy

💳 Payment Policy for Mobility Queens

Welcome to Mobility Queens! We're committed to giving you a seamless and secure shopping experience — starting with a smooth and transparent payment process.

✅ Accepted Payment Methods

We currently accept the following payment options:

  • Credit Cards: Visa, Mastercard, American Express, Discover

  • Debit Cards: All major debit cards with Visa or Mastercard logo

  • PayPal: Fast and secure checkout via your PayPal account

  • Shop Pay Installments: Split your purchase into 4 interest-free biweekly payments (if eligible)

🛍️ Order Processing

Authorization Hold:
When you place an order, an authorization hold is placed on your payment method to reserve the funds. This hold is not a charge and will only be captured once the order is processed for shipment.

Order Confirmation:
Once your order is successfully placed, you’ll receive a confirmation email detailing your order and payment method.

🔐 Payment Security

Secure Checkout:
Our checkout is protected with SSL encryption to ensure your personal and payment data is safe.

Fraud Prevention:
We use advanced tools and protocols to monitor and prevent fraudulent transactions.

🧾 Payment Authorization & Modifications

By submitting your order, you authorize Mobility Queens to charge your selected payment method for the full amount, including applicable taxes, fees, and shipping charges.
Once your order is placed, we cannot modify your payment details. If you need help, contact our Customer Support team.

💬 Payment Confirmation

After your payment is captured, you’ll receive a Payment Confirmation Email confirming that the transaction was completed.

❌ Order Cancellation Policy (Summary)

  • Orders can be canceled before processing/shipping

  • If the item has already shipped, cancellation is no longer possible — see our Return Policy.

  • Some cancellations may incur fees depending on timing (see below)

📦 Backorders & Held Orders

If your item is on backorder, we give you the option to:

  • Hold your order until the item is restocked

  • Or cancel without a fee before restocking occurs

Important Notes on Held Orders:

  • Payment is captured after a few days, even for backorders

  • If canceled before shipping, a 5% cancellation fee applies

  • If canceled after shipping, a 30% restocking fee applies

  • For any changes to a held/backordered item, please contact our support team

💬 Questions?

Our Customer Experience Team is here to help:

  • Email: sales@mobilityqueens.com

  • Phone: +1 (888) 984-7202

  • Address: 1603 Capitol Ave. Ste. 415 #467014, Cheyenne, WY 82001, United States

  • Live Chat: Mon–Fri, 9am–5pm MST

Thank you for trusting Mobility Queens for your mobility aid needs. We’re committed to delivering a smooth and transparent payment experience every step of the way.

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Blog posts

  • The Future of Mobility Scooters What to Expect
    December 5, 2025

    The Future of Mobility Scooters: What to Expect

    In recent years, the landscape of mobility scooters has witnessed substantial transformation, paving the path for a new era in personal transportation. From the basic 3 wheel scooters of yesterday to advanced three wheel electric scooters, today's options offer innovative solutions designed for comfort, accessibility, and independence. This blog post will delve into the future of mobility scooters, what to expect, and how they will change the lives of countless individuals seeking mobility freedom.

    Read now
  • Inclusive Community Resources for Mobility Scooter Users
    December 4, 2025

    Inclusive Community Resources for Mobility Scooter Users

    For individuals relying on mobility scooters, accessing resources and community support can significantly enhance their quality of life. With an increasing number of people using mobility scooters, understanding the available assistance can be a game-changer. In this blog post, we’ll explore various community resources and support for users of mobility scooters, ranging from local groups to online forums. This information will empower users, making their lives easier and more enjoyable.

    Read now
  • Lightweight Manual Wheelchairs for Easy Daily Mobility
    December 3, 2025

    Lightweight Manual Wheelchairs for Easy Daily Mobility

    Mobility is essential in maintaining independence and a high quality of life, especially for those who may face challenges in walking. Lightweight manual wheelchairs are an excellent option for individuals seeking portability without sacrificing comfort or stability. In this article, we will explore several functional manual wheelchairs designed for daily use, focusing on their portability, comfort, and ease of navigation both indoors and outdoors.

    Read now

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