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🚚 Free Shipping Storewide – Limited Time Only! - Ends: at 11:59PM MST

🚚 Free Shipping Storewide - Ends: at 11:59PM

Shipping Policy

🚚 Shipping Policy – Mobility Queens

At Mobility Queens, we’re committed to delivering a seamless and secure shipping experience. Below is everything you need to know about how your order gets from our warehouse to your doorstep.

📦 Free Shipping to the Lower 48 States

We offer FREE shipping on all orders to the contiguous United States (lower 48).
Orders are delivered via FedEx Ground, FedEx Freight, or another reliable carrier, depending on size and weight.

Curbside Delivery Only: Carriers will not deliver into your home, garage, or interior rooms. Please arrange for assistance if needed.

🕒 Order Cut-Off & Processing Time

  • Order Cut-Off: Orders placed before 12:00 PM MST are processed the same business day

  • Processing Time: 1-3 business days

  • Shipping Time: 2-7 business days after processing

  • Total Delivery Time: 3-10 business days after placing your order

🔍 Tracking Your Order

You’ll receive a tracking number via email within 1–3 business days of placing your order.
Use this tracking number to monitor your shipment from warehouse to curbside.

🚛 LTL Freight Shipments

For oversized/heavy items we ship via LTL Freight:

  • Carrier will call ahead to schedule delivery

  • Signature required at time of delivery

  • Someone must be present to inspect and sign for the shipment

📸 Damaged Packages – What to Do

  • Check your box at delivery. If the package is visibly damaged, take clear photos of the box immediately.

  • Refuse the shipment and note the damage on the Bill of Lading (BOL).

  • Email us at sales@mobilityqueens.com with photos and order details.

  • All damage claims must be reported within 24 hours of delivery to be eligible for a replacement or refund.

🔁 Return Policy Overview

  • Items must be unused, uninstalled, and in original packaging

  • All accessories, manuals, and documentation must be included

  • Return shipping costs are non-refundable

  • Full policy here: Return & Refund Policy

📍 Shipping Zones & Restrictions

  • We currently ship only within the contiguous U.S.

  • No shipping to Alaska, Hawaii, Puerto Rico, Guam, U.S. territories, or internationally

  • Orders placed from outside our shipping zones will not be fulfilled

  • Please email sales@mobilityqueens.com before placing an order if you are unsure about your shipping eligibility.

❓ Frequently Asked Questions

Can I change my shipping address?
Yes — please contact us within 24 hours of placing your order to request an address change. Email: support@mobilityqueens.com

Can I cancel my order before it ships? 
Yes — orders may be canceled before they are dispatched. Once shipped, our Return Policy applies.

💬 Need Help?

We’re here to assist you every step of the way:

Thank you for choosing Mobility Queens. We’re honored to be part of your journey toward a better home and lifestyle.

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Blog posts

  • Explore the World of Mobility Scooters Your Ultimate Guide
    October 18, 2025

    Explore the World of Mobility Scooters: Your Ultimate Guide

    As our society becomes increasingly aware of the importance of mobility and independence, mobility scooters have surged in popularity. Designed for those who may struggle with traditional walking, these scooters offer not just a convenient means of transportation, but also a sense of freedom. With various types available, understanding the different types of mobility scooters can help you find the perfect fit for your needs. Whether you're searching for mobility scooters near me or exploring the latest options in the market, this comprehensive guide will walk you through everything you need to know.

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  • Top Tips for Maintaining Your Mobility Scooter
    October 17, 2025

    Top Tips for Maintaining Your Mobility Scooter

    Mobility scooters have become an essential part of everyday life for many individuals, especially seniors or people with disabilities. These scooters enhance independence by providing reliable transportation. To ensure longevity and peak performance of your mobility scooter, proper maintenance is key. In this comprehensive guide, we will cover essential tips and tricks for keeping your 3 wheel scooters, 3 wheel electric scooters, and other types of scooters operating smoothly. From battery care to parts inspection, we’ve got you covered!

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  • Essential Safety Tips for Mobility Scooters in Public
    October 16, 2025

    Essential Safety Tips for Mobility Scooters in Public

    Using mobility scooters can transform the way you navigate public spaces, offering increased independence and mobility. However, ensuring your safety and the safety of those around you is paramount. Whether you're riding a 3 wheel scooter for adults or an enclosed mobility scooter, understanding proper usage is crucial. Here we'll share essential safety tips to help you confidently operate your mobility scooter in public areas.

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